FAQs

  • Payments

    We accept Mastercard, Visa, American Express, PayPal, AfterPay and Direct Deposit.

    Mastercard, Visa and American Express - Can be used during the checkout process or paid via phone. No extra charges apply to credit card payments.

    PayPal - You will need a PayPal account. Please visit the PayPal website for more information. PayPal can be used during the checkout process.

    AfterPay - You will need an AfterPay account. Please visit the AfterPay website for more information. AfterPay allow four instalments payable on a weekly basis and can be used during the checkout process.

    Direct Deposit - We can email you an invoice that includes our bank account details for direct deposit. Your order will be dispatched once payment clears our bank account. Please get in contact with customer service to request this payment method.

  • Free Personalised Gift Card and Message

    Do you offer the option of adding a gift card and message to your order?

    Certainly!

    When you have added a hamper to your shopping cart and have proceeded to the checkout process, you will be prompted to select a card and add a card message. In case you have more than one hamper in your cart, you will be able to add a card message to each hamper.  We will be providing you with a choice between our FREE deluxe gift card and a premium gift card of your choice.  The maximum character limit per card is 500 characters, and the message will be printed as typed. Please be sure to indicate who the card is from.

  • Free Gift Wrapping Service

    Would you be able to gift wrap my hamper? 

    In order to ensure the perfect impression every time, Just Delicious Gifts and Hampers are delivered in a beautiful box and do not require any further wrapping. Due to this, we do not offer additional wrapping services.

  • Free Delivery Service

    Australia Post and related courier services are expecting unprecedented demand and delivery volumes this Christmas season. We recommend that our customers place their orders for time-sensitive gifts as soon as possible. Our delivery calculator can be used to track updates to delivery estimates. Australia Post updates this calculator regularly, but disruptions to their service should be anticipated.

    Currently, Express Delivery is the fastest delivery option in Australia. Australia Post, however, is experiencing delays in the delivery process. Therefore, your gift hampers may arrive earlier or later than expected.


    With effect from 22 September 2021, Australia Post has suspended its Express Post guarantee. All hampers ordered from Just Delicious Gifts and Hampers before 1 pm will be shipped out on the same day. However, we recommend ordering early to minimise the risk of delays with our delivery partners. More information about the changes to Australia Post's services can be found here.


    Please use the Pre-Order option during checkout in order to ensure your hampers arrive on time. Please select the delivery dispatch window that works best for you. You should place your order as soon as possible so that your hamper will arrive in good time.


    In order to avoid possible delivery delays with Australia Post, we strongly recommend our customers select a dispatch week in November. If this is the case, your hamper(s) may arrive earlier than expected, but it is still preferable to arriving late.


    In order to protect the wellbeing of people presently in hospital, we do not recommend sending hampers directly to a hospital address at this time due to changing restrictions.

  • Presentation Box

    Presentation boxes may vary due to content inclusions.  As some hampers may contain fragile items and or require extra space, two presentation boxes or more will be provided to protect your hamper contents and ensure they arrive safely.  There will be no extra cost incurred by you.